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Shipping and Returns:

You receive the professionally and securely packed goods at your doorstep usually within 5-10 days depending which part of the world.

Shipping Costs:

* All our shipping fees are calculated automatically according to either the actual kg weight of the goods or the goods' dimensions, plus the delivery location.
* The Air Waybill (formal shipping document) that accompanies your goods may show a kg weight that is less than the shipping band that you paid for. This happens when the item is light but bulky, so the shipping band is calculated by dimensions, not actual weight.
* The prices depend on the different rates of the shipping companies and are subject to change without notice. We're constantly working on lowering the shipping prices for you though!
* All orders must be fully paid in advance, including shipping. Shipping charges are not refundable except in cases of failed delivery.
* If a delivery is confirmed lost, stolen, or damaged before receipt, we will work with the courier directly to obtain information, and arrange a refund or re-delivery at no further expense to you.

Returns and Refunds:

* All our products come with a 12 month warranty.
* Fewer than 1% of all TnaInternationalElectronics shipped products are subject to any warranty or quality issue.
* In the unlikely event there is a quality defect that causes the device to be unacceptable for sale or unusable during the 12 months after dispatch from our warehouse, we will accept a return. When we receive the goods back in China we will either repair the item, or offer full credit towards ordering a replacement.
* If you experience any problem with a product bought from us, contact us first and we will do our best to advise you. Any returns must be discussed with TnaInternationalElectronics Customer Support in advance, and authorized so they are sent with the correct paperwork.
* In the event of any returned goods where you are requesting a repair / credit under warranty, your shipping costs returning the products to the TnaInternationalElectronics warehouse in China are payable by you, and cannot be compensated by TnaInternationalElectronics.
* Physical damage to a product caused by the user; opening products up, e.g. to repair or modify components; or flashing the firmware or using non-approved software - invalidates the warranty.

Tna International Electronics Delivery Guarantee:
"What if the product does not arrive?"

We guarantee your products will arrive safely in your destination country.

In the unlikely event your package is lost, we will re-send the goods or give you a full refund.

Delivery Failure Scenarios:

* The package is lost, broken, or stolen before it reaches you.
Tna International Electronics will re-send the goods or give a full refund. In practice such cases are very rare, perhaps 1 in 5000 shipments, when using courier services. Please note confirmation of such cases can take some time, so in such an event you may be advised to place a new order at your expense while the original shipment is investigated pending compensation.

* An Air Mail package has not arrived after a long time.
Tna Internantional Electronics will give a full refund after the delivery deadline has expired. These cases are rare, and if this ever occurs, we will inform you of the delivery deadline for your package, which will be 30-60 days depending on the region.
* A multi-part delivery arrives missing some items or packets.
In such a scenario you must raise the issue immediately with the courier or delivery company. With the correct documentary proof through the courier company reporting process, Tna International Electronics will re-send the goods or give a refund.

* Items in the packet arrive in a damaged condition.
In such a scenario you must raise the issue immediately with the courier or delivery company. Provided you follow through the correct reporting process, the goods can be handed back to the courier and Tna Internantional Electronics will send new goods or give a refund. If you do not immediately follow the courier's reporting procedure, and thus no adequate documentation is available to prove the goods arrived damaged, we will offer advice on a case-by-case basis about whether you can return the goods to us for replacements or a refund.

* A shipment is delayed, turned back
If the failed delivery was due to mis-handling by Tna International Electronics, you will receive compensation when the case is resolved. Such cases are unusual but it is important you are aware of your responsibilities in such a case.

General Delivery Failure Cases Where You Accept Liability

You, or the consignee, must accept delivery of the goods and comply with any applicable procedures/charges from your local Customs.

If the delivery fails because:

* you were not at home or the courier could not contact you
* the delivery details were wrong
* the recipient fails to accept the goods
* the courier cannot satisfactorily verify the identity of the person attempting to receive the goods
* the courier cannot deliver to a remote area or invalid address
* delivery fails due to war, disaster, etc
* other similar scenarios beyond our control

... in such cases you agree that Tna International Electronics will not accept liability and no compensation is available.

There are also several situations in which you accept liability when the goods do not arrive due to Customs issues. Please read the full terms and conditions here.
Last Updated: 31 Oct 2011 20:43:16 PDT home  |  about  |  terms  |  contact
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